About Libredesk
Libredesk is a customer support desk you run on your own server. Email, a live chat widget for your website and WhatsApp (through the Meta Cloud API) all land in one shared inbox, where agents can use macros, tags, custom statuses, auto-assignment and SLA targets. It also includes a help center for publishing knowledge base articles, an AI assistant that can answer chat questions from that knowledge base and hand off to a person, CSAT surveys, role-based permissions, SSO, and an HTTP API with webhooks. It ships as a single binary for Linux, macOS, Windows and the BSDs, or as a Docker setup, and needs PostgreSQL and Redis. The code is AGPL-licensed, every feature is free, and there is no hosted version; Railway offers a one-click deploy.
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